General Questions
For pre-packaged gifts, orders typically ship within 3-5 business days and a tracking number will be sent to your provided email address.
Customizable packages require at least 2 weeks for consultation, design, and assembly before shipping.
At the moment, we do not offer same-day delivery. However, expedited shipping is available for pre-packaged items at an additional cost.
Definitely! You can include a personalized note in any package at no extra cost.
No, there is no minimum order. You can order a full package or individual items as desired.
Individual Items
Yes, items from our inventory can be purchased individually. This is perfect for those looking for specific gifts without needing an entire package.
Delivery Methods
We currently use UPS and USPS for shipping. You’ll be able to select your preferred method during checkout.
At the moment, we only ship within the United States.
Tracking Your Order
Your tracking number will be automatically sent to the email address you provided once your order is successfully placed. If you don’t receive it, check your spam folder.
If you entered the wrong email by mistake, please contact us at “thekaleotouch@gmail.com” to resolve the issue.
The Hav Experience - Personal Shopping Service
The personal shopping service (The HAV Experience) is designed for those who want a completely unique gift. Here’s how it works:
- You describe the gift you’re looking for, including any special requests (e.g., hard-to-find items, specific themes, clothes haul for vacation, designer items).
- We will work with your budget. Keep in mind that there will be a fee for this service.
- We source the item(s) for you and assemble the package.
- Once approved, the gift is delivered.
Once you select that option package, you’ll fill out a short quiz about the recipient’s preferences, and your needs. We may also schedule a consultation to ensure we design the perfect gift.
The timeline depends on the complexity of the request. We’ll provide an estimated timeframe during the initial consultation.
Customization Questions
Yes! Use the “Without Consultation” customization option to select items from various categories and combine them into one box.
Unfortunately, customized orders are non-refundable due to the personalized nature of the products. However, if there’s an issue with your order, we’ll try our best work with you to resolve it.
Product Questions
Packages come in the following sizes:
- Mini: Contains 1–3 small items.
- Small: Ideal for compact gifts with 3–5 items.
- Medium: Includes 5–7 items, perfect for a balanced variety.
- Large: Features 8+ premium items for a more luxurious experience.
We aim to include eco-friendly items and packaging wherever possible. Many of our products, like reusable tote bags and bamboo accessories, are sustainable.
Shipping & Delivery
Currently, we only ship within the United States. We’re working to expand our delivery options in the future.
Shipping rates vary depending on the package size and destination. You’ll see the total shipping cost during checkout.
Yes! Just let us know your preferred delivery date during checkout in the personal requests box, and we’ll do our best to accommodate it. The preferred date should be at least 2 weeks from the date the order is placed.
Shipping regularly takes about 5-7 business days. You can opt for express shipping if required.
Payment & Discounts
We accept all major credit cards, PayPal, and [add any additional methods you plan to offer].
Yes! For orders of 10 or more packages, we offer a discounted rate. Contact us for more details.
Always! Keep an eye out for holiday specials, such as Valentine’s Day discounts, Black History Month or promos featuring African-themed packages, and more!
Contact & Support
You can reach us via email at thekaleotouch@gmail.com or through our website’s contact form. We aim to respond within 24 hours.
Orders for pre-packaged gifts can be canceled within 24 hours of purchase. Customized orders cannot be canceled once production has started.
Customer Privacy
We take your privacy seriously. Here’s how we protect your information: Your personal information, such as your email address, phone number, and gift recipient details, is only used to process and deliver your order. We do not share, sell, or trade your data with third parties.
Refunds and Exchanges
Due to the personalized nature of our packages, refunds and exchanges are not permitted. However, if there’s an issue with your order, please reach out to us, and we’ll do our best to resolve it. We offer credit and cash refunds based on the nature of the complaint.
